Navigate Here: Utilities > Dropdown List Management > Issue Status; and click the Add icon
You can add an issue status on the Add Issue Status page.
To add an issue status, fill in the following fields:
The required fields noted with an asterisk (*).
Issues Status ID*: The ID of the issues status and it must be unique.
Issue Status Name*: The name of the issue status and it must be unique.
Status Light*: Select from three options: Red, Yellow, or Green. You can view the dashboard on the Browse Issuespage.
Description: Description of the issue status.
Click the Save button to add the new issue status. The system will then open the Browse Issue Statuses page.
Click the Save & Add button to add the new issue status and then add another issue status. The system will then go to a new Add Issue Status page.
Click the Reset button to clear the latest inputs.